FAQ's

Can I visit CUT store?

Yes! We opened our first retail store in Sydney this year. 

We are open Wednesday to Saturday 10 - 5pm at the below address.

CUT Store
263 Crown Street
Surry Hills NSW 2010

 

What size do I order? 

Click here for Size Guide's for each of our brands 

What is our returns policy?

For a refund, exchange or return you will need to send an email within 7 days of receiving the order to hello@cutstore.com.au with your order number and request. All freight costs back to CUT store is the responsibility of the purchaser.

CUT store do not accept refunds or exchanges on sale items unless the item is deemed faulty.  For more information, click here.

When will my order be shipped?

Orders received by 1pm AEST Monday - Friday will be dispatched on the same day pending credit verification. Orders made on weekends or public holidays will be processed on the following business day and dispatched within 24 hours pending credit verification.

How do I track my order?

You will be sent a Shipping Notification with a tracking number via email once your order has been dispatched. You will then be able to track the status of your delivery with the link provided in this email. But if you have any questions feel free to email us at hello@cutstore.com.au 

How long will my order take to arrive?

All orders are shipped from our HQ in Sydney.

Standard Shipping

Your parcel is expected to take 1-2 business days for metro areas, or 3-4 business days in regional areas. 

Express Shipping

Your parcel is expected to take 1-2 business days to arrive Australia-wide.

 

International Shipping

International shipping estimates are varied depending on your parcel's destination. For more information, email us

Do you ship internationally?

Yes, we do!
We ship all over the world, postage costs for your destination will be calculated at the checkout. 
 For international shipments, customs duties & foreign taxes may be payable before your order is cleared by customs. CUT store will not be held responsible for any charges incurred nor can we provide an estimate of these costs. Please contact your local customs office for more information regarding taxes and duties payable in your region. 

 

What currency do you use?

All prices across our website are in Australian Dollars (AUD) and are GST inclusive. 

 

What payment methods do you use?

We offer a range of payment options for your convenience;
- Credit Card
- Paypal
- Afterpay
- Zip Pay

For more information on all our payment options, click here.

 

For any other enquiries contact us at hello@cutstore.com.au or visit us at:

CUT Store
263 Crown Street
Surry Hills NSW 2010